About the role

The Business Analyst role plays a key part in driving organisation‑wide transformation by delivering focused business analysis that supports strategic priorities and improves operational efficiency across all regions and services. As our Business Analyst, your role will be pivotal in the planning, execution, and embedding of complex change initiatives at selectability. You will be working collaboratively with key stakeholders at all levels to ensure smooth integration and strong engagement is achieved. This role will contribute to several major strategic programs aimed at modernising how we work - enhancing workflows and processes, uplifting digital technologies, enabling our workforce through intuitive change, and strengthening communication and information‑sharing through a contemporary intranet.

Key responsibilities include, but are not limited to:

• Conducting detailed business analysis to support organisation-wide transformation initiatives aligned to strategic priorities
• Prompting, analysing, and documenting business requirements, processes, and workflows across diverse regions and services
• Partnering with stakeholders at all levels to identify opportunities for operational improvement and ensure shared understanding
• Supporting the planning, delivery, and embedding of complex change initiatives to achieve sustainable outcomes
• Analysing current-state and future-state processes and recommend practical, value-driven solutions
• Contributing to major strategic programs, including digital uplift, workflow optimisation, workforce enablement, and intranet modernisation
• Facilitating workshops, stakeholder consultations, and change activities to drive engagement and adoption
• Supporting effective communication, documentation, and knowledge sharing throughout project lifecycles
• Monitoring outcomes and benefits to ensure initiatives deliver measurable improvements and alignment with organisational goals

About you

To be considered for this rewarding role you will have:

• Demonstrated use of BA methods across discovery and design delivery phases, including BPMN process modelling, gap analysis, requirements (epics/stories/use cases), acceptance criteria, traceability, and benefits mapping
• Track record facilitating mixed business/technical forums; converting decisions into concise artefacts that feed UAT/Training, cutover and stage‑gate evidence
• SaaS & middleware literacy across Payroll, HR & Finance systems; API integration exposure (REST/JSON, webhooks) with comfort using batch/CSV and strong reconciliation thinking (desirable)
• Proven experience designing and authoring data governance policy and supporting standards that directly align to enterprise/business policy
• Health or Tertiary Education sector experience (e.g., operational processes, records/retention in complex environments) (highly desirable)
• Experience in aged care, disability, child safety or compliance (highly desirable)
• Experience with understanding and application of regulatory standards
• Strong skills in Microsoft Office Suite in particular Excel

Role requirements

• Relevant tertiary qualification in Business, Computer Science, Information Technology or a related field, or significant experience within these fields
• 3+ continuous years’ experience as a Technical Business Analyst (or equivalent position)
• Occasional out of hours work may be required
• Travel may be required from time to time
• A current open/P1 “C” Class Queensland driver’s licence
• A Child Safety & Personal History Screening check
• A Positive Notice Working With children (blue card)
• NDIS Workers Screening clearance
• NDIS Worker Orientation Module “Quality, Safety & You” completion certificate

About the offer

The Business Analyst is a Fulltime position based in Townsville.

We offer a range of benefits including:

• Salary of $110,000 - $120,000 + super
• Up to $15,900 FBT salary packaging benefits
• Access to fitness passport
• Flexible working arrangements 
• Career pathways and opportunities for development
• Employee Assistance Program offering confidential counselling support for employees 

Applying

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. 

If you would like more information, please contact selectability's HR officer Josh Cannon on 0499 605 169 or by email HRCorporate@selectability.com.au 

About us

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.

We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.

If you would like to know more, please visit our website.