About the role

selectability is currently seeking three (3) project officers to join our team, in this role you will play pivotal part in our transition to VisiCase, ensuring a seamless implementation and training of staff on the new system. As a project officer, you will be instrumental in providing expert guidance and delivering comprehensive training to ensure our team is well-equipped to utilise VisiCase effectively. Your expertise will be crucial in enhancing our operational efficiency and service delivery.

Key responsibilities include but are not limited to:

• collaborate with the VisiCase project manager and internal stakeholders to identify and configure operational requirements within the VisiCase
• provide expert support in configuring VisiCase workflows, offering advice to ensure alignment with operational needs
• enter existing data into the VisiCase system with precision
• consult with internal teams to facilitate seamless integration
• liaise with external stakeholders, including delivering training sessions for VisiCase superusers
• educate and train staff on VisiCase workflows, which involves extensive travel across our operational footprint
• conduct training sessions both in-person and via TEAMS
• offer continuous support and education on VisiCase usage
• develop comprehensive user guides for the system, accessible at all organisational levels
• develop e-learning modules to facilitate system training
• implement a continuous improvement cycle to identify areas for enhancement, make necessary amendments, and provide re-education
• review and update current procedures as needed, collaborating with document owners for revisions
• establish and manage a help desk to address internal employee inquiries regarding VisiCase usage or errors

If you are passionate about creating a positive impact through system implementation and training, we encourage you to apply now to join selectability in making a difference through innovation and dedication.

About you

To be considered for this rewarding role you will have:

• excellent communication skills, both verbal and written, including presentation skills
• highly developed analytical, problem solving, and numerical skills including the ability to compile and analyse data
• a demonstrated high level of attention to detail with a consistent approach
• a demonstrated ability to prioritise conflicting priorities as required
• ability to work under minimal supervision with the capacity to exercise initiative in the application of work processes and procedures and establish objectives and outcomes
• high level organisational, administrative and project management skills
• a proven ability to think critically and approach challenges with innovation
• positive, can-do attitude

Role Requirements

• demonstrated experience in project management and system implementation
• demonstrated knowledge of TRACCS and Visicase (highly desirable)
• occasional out of hours work may be required from time to time
• regular travel across the selectability footprint will be required  
• a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencing)
• a current yellow card exemption or NDIS Worker Screening Clearance (or the ability or obtain prior to commencement)
• NDIS Worker Orientation Module "Quality, Safety & You" completion certificate (or the ability or obtain prior to commencement)
• a current minimum P1 "C" class Queensland drivers licence
• a roadworthy vehicle with comprehensive insurance 

About the offer

The project officer is a permanent fulltime position based in Townsville.

We offer a range of benefits including:

• hourly rate of $37.35 - $40.05 + super
• up to $15,900 FBT salary packaging benefits
• 50% discounted training via our RTO 
• flexible working arrangements 
• career pathways and opportunities for development
• employee assistance program offering confidential counselling support for employees 

Applying

If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. 

If you would like more information, please contact selectability's HR officer Josh Cannon on 0499 605 169 or by email HRCorporate@selectability.com.au

About us

selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

If you would like to know more, please visit our website.